Last updated: September 2026
This Shipping & Delivery Policy explains how orders placed through the LRV Biokinetics website are processed and delivered.
1. Delivery Areas
LRV Biokinetics currently provides delivery options within South Africa where the selected courier service is available. Delivery availability may depend on the customer’s location and the delivery option selected during checkout.
2. PUDO Delivery
Customers may select PUDO delivery where this option is available. The applicable delivery fee will be displayed during the ordering process. Our current PUDO delivery option is R99, subject to change. PUDO delivery times are dependent on the courier network, destination and operational circumstances.
3. Local Collection
Local collection is available for customers who select the collection option. Collection arrangements will be confirmed with the customer after the order has been received and payment has been confirmed. Customers should wait for confirmation before arriving to collect their order.
4. Order Processing
Orders will be processed after successful payment confirmation. We aim to prepare orders as soon as reasonably possible. Orders may experience delays during weekends, public holidays, promotional periods or periods of unusually high demand.
5. Delivery Times
Estimated delivery times may vary depending on the selected delivery service and destination. Once an order has been handed to the courier, delivery is subject to the courier’s operational schedule. LRV Biokinetics cannot guarantee a specific delivery date unless this has been expressly agreed in writing.
6. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including full name, telephone number, email address, delivery address or selected PUDO location, and any other information required to complete the delivery. LRV Biokinetics cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
7. Delivery Delays
Although we will make reasonable efforts to ensure orders are processed promptly, delays may occur due to circumstances outside our control, including courier delays, weather conditions, public holidays, operational disruptions, incorrect delivery information, technical problems or other unforeseen circumstances. If your order appears to be significantly delayed, please contact admin@lrvbiokinetics.co.za.
8. Damaged Parcels
If your parcel appears damaged when received, please take photographs of the packaging and product where possible and contact admin@lrvbiokinetics.co.za. We will assist with investigating the matter and advise you on the appropriate next steps.
9. Unsuccessful Delivery
If a courier is unable to complete delivery because the customer provided incorrect information, was unavailable, or otherwise failed to accept the delivery, additional delivery arrangements or charges may apply where permitted.
10. Product Returns
If an item needs to be returned because it is defective, damaged, incorrect or otherwise qualifies for a return under applicable law, please contact us before sending the product back. Our Refund & Returns Policy provides further information.
11. Contact
For delivery questions or assistance with an order, contact LRV Biokinetics / LRV Performance at admin@lrvbiokinetics.co.za.
