Last updated: September 2026
At LRV Biokinetics, we want our customers to have a positive experience when purchasing our products. This policy explains how returns, refunds and exchanges are handled.
1. Consumer Rights
LRV Biokinetics complies with applicable South African consumer protection legislation. Nothing in this policy limits a consumer’s statutory rights.
2. Incorrect or Damaged Products
If you receive the wrong product, a product that is damaged when delivered, or a product that has a manufacturing defect, please contact us as soon as reasonably possible at admin@lrvbiokinetics.co.za.
Please provide your order number, name and contact details, a description of the problem, and photographs of the product where appropriate. We will assess the issue and advise you on the next steps.
3. Defective Products
Where a product is defective or does not meet applicable requirements for quality and safety, the consumer’s statutory rights apply. Where the law provides for a remedy, this may include repair, replacement or refund, depending on the circumstances.
4. Online Purchases and Cooling-Off Rights
Certain electronic transactions are subject to a statutory cooling-off period under the Electronic Communications and Transactions Act. For qualifying electronic transactions, a consumer may have a right to cancel within the applicable statutory period, subject to the requirements and exclusions contained in the Act. LRV Biokinetics will process qualifying cancellations in accordance with applicable law.
5. Change-of-Mind Returns
Where a customer wishes to return a product purely because they have changed their mind, the return will be handled in accordance with the consumer’s applicable statutory rights and any additional return rights offered by LRV Biokinetics. Products should be returned in a condition that allows us to reasonably assess the return.
6. Unused Products
Where a return is permitted, we may require the product to be returned with its original packaging and accessories where reasonably applicable. This does not affect statutory consumer rights relating to defective, unsafe or otherwise qualifying goods.
7. Refunds
Where a refund is approved or legally required, the refund will be processed using the appropriate payment method. The time for funds to reflect in the customer’s account may depend on the payment provider and the customer’s bank.
8. Return Shipping
Where a product is being returned because it is defective, damaged, incorrect or otherwise qualifies for a statutory remedy, return delivery will be handled in accordance with applicable consumer protection legislation. For other permitted returns, the customer may be responsible for the applicable return delivery cost.
9. How to Request a Return
Please email admin@lrvbiokinetics.co.za with the subject line: RETURN REQUEST – [ORDER NUMBER]. Please include your order number, contact details and details of the reason for the return. Do not send a product back without first contacting us and receiving return instructions.
10. Contact
LRV Biokinetics / LRV Performance
Email: admin@lrvbiokinetics.co.za
